RESPONSIBILITIES

• Analyze the UC infrastructure and work together with HQ to continue improve or fine tune the UC performance.
• Monitor UC availability and perform servers’ maintenance as required.
• Ability to manage UC project including planning, implementation, migration and operational in APAC region.
• Advise and provide solution to subsidiaries in the region on UC activities or project.
• Participate in the joint effort together with HQ IT team to develop future proof network environment for the company.
• Ability to act as the escalation point for the first level IT ServiceDesk in the region.
• Initiate the collaboration between IT team member in the region to support or resolve the service request and incident if needed.
• Conduct IT orientation for new users and training for existing users.
• Co-ordinate with external parties and IT vendors for next level support, procurement, RMA, etc.
• Provide new IT services (server/client) based on group IT Service Catalogue.
• Perform day-to-day IT services on Client endpoint (PC & smart mobile) on site and remotely.

TECHNICAL SKILL SET

• Microsoft Exchange Server 2016 and Online 
• Microsoft Teamwork solutions (Office 365, Outlook, Skype for Business 2016. Files sharing & storage and Teams)
• Project Management
• AirWatch Mobile Device Management for iOS devices.
• Windows 2008 & 2012 Server knowledge.
• Windows 7 and 10 OS knowledge.
• Check Point firewall & Endpoint security configuration.
• Optional knowledge:

1. VMware vSphere 6.x experience.
2. Sophos Safeguard Enterprise experience
3. Experience in cloud management
4. Pulse Secure mobile VPN
5. PRINCE 2
6. ITIL v3

REQUIREMENTS

• Possess Degree or Diploma in Computer Science or relevant IT certification.
• Minimum 8 years of relevant experience.
• Working experience in MNC and provide IT services in APAC region.
• Must be able to travel to all APAC subsidiaries and Germany (HQ) for assignments or training. Travel duration could be more than 1 week. 
• Strong business and system analytical skills.
• Require to adopt IT Service Management oriented working environment.
• Competent in different form of communication and interpersonal skill is extremely important in service oriented and Connected company.
• Well organized, proactive and self-directed, able to perform with minimal supervision and a good team player.
• Good working attitude and willing to learn new technology trends with open mindset.

Interested applicants, kindly send in a copy of your updated resume in WORD document to hr@searchstaffing.com.sg stating your current and expected remuneration together with notice period required to current employer.

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